Staff Machine Learning Engineer, NLP

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service. As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging, and other digital channels to resolve their customer support issues without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service again.

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

The Core Conversations team empowers enterprise customers and developers on Replicant’s platform to help create delightful conversations that provide fast and effective resolutions to their clients through contact center automation. We define and build the next generation of bot building paradigms for complex enterprise customer service and contact center automation scenarios. As part of its Conversational AI R&D team, you will be part of a cross-functional group of engineers that are applying the latest research in Generative AI and NLP - including LLMs and other advancements in research into our core product lines.

As a Staff NLP Engineer, you will have access to various sets of LLM providers, as well as vast amounts of high-quality data that go into training and evaluating them. You will be expected to lead the way in applying these models to transform our current approaches and creating groundbreaking new products that would have been impossible with the previous generation of technologies.

What You'll Do

• Lead the exploration and application of Large Language Models and Generative AI, venturing into new areas within these fields.
• Translate the latest research into high-performing systems and models that can be practically applied to enhance user experiences.
• Help set the team's strategic direction, cultivating an environment that encourages innovation and professional growth.
• Engage actively in all aspects of development, from ideation and experimentation to implementation and deployment.

What You'll Bring

• 7+ years of experience with machine learning algorithms and tools, or applied ML (e.g., NLP, Generative AI).
• In-depth experience in Natural Language Processing (NLP), emphasizing Large Language Models (LLMs) and Conversational AI.
• Published research in the NLP field is highly desirable, indicating an ability to comprehend and contribute to cutting-edge research.
• Comprehensive knowledge and hands-on experience with fine-tuning approaches and training models.
• A passion for tackling ambiguous technical problems and developing solutions that have significant impact.

For All Full-time Employees, We Offer:

• Remote working environment that respects time zone differences.
• Highly competitive salaries, equity, and for US Employees, a 401(k) plan.
• Top-of-the-line healthcare (medical, vision, and dental) and health and wellness perks.
• Equipment stipends and flexible vacation policies.
• Amazing team trips & offsites, where you can find our CEO baking bread for the team.
• Eligibility for a 5-week sabbatical after being with the company for 4.5 years.

Our Values

• Blade Runners: We take ownership and pride to influence outcomes and value open communication and feedback.
• Bread Makers: We embrace humility and egalitarian culture, believing collaboration makes us stronger.
• Självdistans (Self-Distance): We reflect critically on ourselves and our relationships, trusting everyone at Replicant to point out our blind spots.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate based on gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken, or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.